Which products are eligible for returns and warranties?Updated 3 months ago
Not all products fall under the same return window or warranty coverage. Here’s a breakdown by product category:
30-Day Money Back Guarantee + 365-Day Warranty
These products include both a satisfaction guarantee and full manufacturer’s warranty:
- High-Capacity Hydrogen Inhalers (900 mL, 1500 mL, 3000 mL)
- High-Capacity Hydrogen Inhalers (Used or Refurbished models)
- ZenFlow Hydrogen Water Machine
30-Day Money Back Guarantee (No Warranty)
These products can be returned within 30 days, but are not covered by warranty:
- Hydrogen Water Bottles
- Molecular Hydrogen Tablets (unopened only; consumables have no warranty coverage)
- HydroGlow / Dermal Hydrogen Misting Device
- Inhaler Accessories
- Hydrogen Mats (Grounding & Sleeping Mats)
KENCOS Pocket Inhaler
- Comes with a 30-day satisfaction guarantee.
- Used units are not returnable unless defective.
Return Shipping Costs
Covered by us for returns within the money-back guarantee window (10 or 30 days) or warranty-covered defective replacements.
This applies to returns from the United States, Canada, and Europe.
In other cases, customers may be responsible for return shipping, and shipping costs are non-refundable.
Refund Timeline
Once we receive and inspect your return, you’ll receive an email confirmation.
Refunds are typically processed within 2–3 business days after approval.
If your refund is delayed:
Check your bank account and contact your card provider.
If unresolved, email us at [email protected].